bet jille's Privacy Policy

1 Introduction

bet jille is an online entertainment platform that provides casino games, sports betting, and other gaming services for Bangladeshi users. This Privacy Policy ("Policy") sets out the practices we follow regarding the collection, processing, storage, and protection of your personal information when you use the bet jille website and related services.

By registering on our platform or using our services, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together. Visit our About Us page for general information about our services.

This Policy applies only to bet jille's own website and applications. We are not responsible for third-party websites or services.

2 Types of Information Collected

bet jille may collect the following types of personal information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth
• National ID card or passport number (for verification purposes)
• Gender

2.2 Contact Information

• Email address
• Mobile number
• Current address

2.3 Financial Information

• Mobile number linked to bKash, Nagad, or Rocket account
• Transaction history — deposit and withdrawal records
• Bonus claims and usage details

2.4 Technical Information

• IP address and device type
• Browser and operating system information
• Site access time and location-related information
• Gaming history and session logs

3 How Information Is Collected

bet jille collects information in the following ways:

3.1 Direct Collection

You provide information directly when filling out the registration form, during the account verification process, when making a deposit or withdrawal request, and when contacting customer support. Conversations through live chat or email with our support team are also recorded and stored.

3.2 Automatic Collection

When you use the bet jille website or app, certain technical information is automatically collected through cookies, web beacons, and similar technologies. This includes your browsing patterns, time spent on the platform, and gaming behaviour.

3.3 Collection Through Third Parties

We may receive necessary information from identity verification service providers, payment processors (bKash, Nagad, Rocket), and fraud prevention agencies. This information is used solely for security and identity confirmation purposes.

4 Purpose of Using Information

bet jille uses the information collected for the following purposes:

1. Account Management: Registration, login verification, and ensuring account security.
2. Processing Financial Transactions: Completing deposits and withdrawals and maintaining transaction history.
3. Identity Verification: Age verification (meeting the 21+ age requirement), preventing fraud, and complying with Anti-Money Laundering (AML) regulations.
4. Customer Support: Responding to your complaints, requests, and questions.
5. Personalised Experience: Recommending promotions and games based on your preferences.
6. Platform Improvement: Analysing user behaviour to improve service quality.
7. Communication: Sending important service-related notifications.

bet jille never sells your information to third parties for marketing purposes.

5 Disclosure of Information and Third Parties

bet jille may share your information with the following parties in specific circumstances:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), identity verification agencies, technology infrastructure providers, and fraud prevention services — these partners use information only for their designated tasks and are bound by confidentiality agreements.

5.2 Legal Obligations

In cases of court orders, requests from law enforcement agencies, or other legal requirements, bet jille may be obligated to provide information in accordance with the law.

5.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the relevant new entity, but the terms of this Policy will continue to apply.

5.4 Limitations

Beyond the circumstances described above, bet jille does not share your personal information with any third party. Selling or transferring information to advertisers or marketing agencies is strictly prohibited.

6 Cookies and Tracking

bet jille uses cookies for the smooth operation of the website, to improve user experience, and for analytics. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for maintaining login status, security verification, and running the core functions of the platform. They cannot be refused.

6.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personal preferences. Disabling them may limit certain features.

6.3 Analytics Cookies

These cookies collect information to understand which parts of the platform are used most and where the service needs improvement. The data collected is aggregated and not identified at an individual level.

6.4 Cookie Controls

Cookies can be deleted or blocked through your browser settings. However, disabling essential cookies may disrupt login and payment functions.

7 Data Security Measures

bet jille is committed to ensuring the highest level of security for your personal and financial information.

7.1 Encryption

All data transmission is encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive information are stored using industry-standard hashing algorithms.

7.2 Access Control

Only authorised staff have access to user information. Every access is logged and regularly audited.

7.3 Two-Step Verification

OTP-based two-step verification may be required for sensitive account changes and withdrawal requests.

7.4 Security Monitoring

Round-the-clock monitoring is in place to automatically detect unusual login activity, unauthorised access attempts, and suspicious transactions.

Data protection is not our responsibility alone. Keep your account password confidential, and if you notice any suspicious activity, notify us immediately through our 24/7 live chat.

8 Data Retention Period

bet jille retains your information only for as long as necessary.

• Active Accounts: All information is retained for as long as the account remains active.
• Financial Transaction Records: Retained for at least five years after a transaction is completed to meet legal and regulatory requirements.
• Closed Accounts: After an account is closed, identity and financial information is retained for the applicable legal period, then securely deleted.
• Customer Support Messages: Retained for two years after the communication ends.

Once the retention period ends, information is permanently deleted or irreversibly anonymised using secure methods.

9 User Rights

As a bet jille user, you have the following rights over your own information:

9.1 Right to Access Information

You can find out what information bet jille holds about you. You may request this by logging into your account or contacting the support team.

9.2 Right to Correct Information

If there are errors in your personal information, you can request a correction. Some information can be changed directly in your account settings; others may require verification.

9.3 Right to Delete Information

Where there is no legal or regulatory obligation preventing it, you may apply to have your account and personal information deleted. Financial records may not be deletable before the applicable legal period has elapsed.

9.4 Right to Object to Processing

You may opt out of marketing communications or object to the use of your information for specific purposes.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact the bet jille support team via live chat or email. We provide support in both Bengali and English. To learn more about responsible gaming and managing your account, read our Responsible Gaming page.

10 Information of Minors

bet jille's services are for individuals aged 21 or older only. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration. If an account holder is found to be under 21, that account will be suspended immediately and the stored information will be securely deleted.

If you have any concerns about a minor, please notify our support team.

11 Policy Changes

bet jille reserves the right to update this Privacy Policy as needed. If changes are made, the updated date will be noted at the top of the page.

For important changes, a notification will be sent to the registered email or mobile number. Continued use of the platform after any change will be taken as acceptance of the updated policy.

To learn more about our terms of service and stay up to date with any changes, you are requested to visit the Terms & Conditions page regularly.

Last updated: January 2025

12 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact the bet jille support team. Our team is available 24/7, seven days a week, to assist you in Bengali and English.

Answers to common questions may be found on our FAQ page.